Complaints

Have you tried to resolve your concerns with the lawyer?  There are steps you should consider taking before making a complaint.

To be investigated, complaints must be made in writing and meet certain requirements, including providing your name.

If you cannot resolve your concerns with the lawyer, we can carry out a formal investigation.  An investigation is a search for the facts; it may not result in disciplinary action being taken.

At the end of an investigation, the Commissioner will make a 'determination'.  A determination is a legally enforceable decision and may require the lawyer to remedy your complaint.