This service is voluntary, impartial and flexible for both complainants and lawyers and involves an accredited and experienced conciliator working with both parties to help resolve a complaint.
The service is offered following receipt of a written complaint about a lawyer’s conduct or the fees charged and includes:
Conciliation may be either:
Informal - where disputes are addressed between a client and lawyer over the phone, by email or in writing.; or
Formal - where a client and lawyer meet to discuss, and try to resolve the issue with the help of a conciliator in attendance.
Legal representation is not required during conciliation. If you would like to bring a lawyer, advocate or support person, please raise this with the conciliator.
Conciliation offers a broad range of outcomes appropriate to the nature of the dispute and limited only by the willingness of the parties. Common outcomes include: