A complaint can be about a lawyer’s conduct, or the costs they charge.
A complaint will usually be made by the lawyer's client, but it can also be made by a third party who is otherwise impacted by the lawyer's conduct or fees.
Have you tried to resolve your concerns with the lawyer? There are steps you should consider taking before making a complaint.
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To be investigated, complaints must be made in writing and meet certain requirements, including providing your name.
If you cannot resolve your concerns with the lawyer, we can carry out a formal investigation. An investigation is a search for the facts; it may not result in disciplinary action being taken.
At the end of an investigation, the Commissioner will make a 'determination'. A determination is a legally enforceable decision and may require the lawyer to remedy your complaint.