The Commissioner can, on his own initiative, investigate a lawyer’s conduct if he has reasonable cause to suspect that a lawyer’s conduct amounts to Unsatisfactory Professional Conduct or Professional Misconduct.
At any stage of the process a complaint can be closed, without investigating it or without completing the investigation, for various reasons including if:
A complaint can be investigated by the Commissioner or a person authorised by the Commissioner (usually one of his staff).
As part of an investigation, the Commissioner will usually seek the lawyer’s version of events, look at other relevant evidence (such as the lawyer’s file), and consider any submissions that may be made by either the lawyer or the complainant.
Once the investigation is complete, the Commissioner will decide what (if any) action to take.