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About conciliation

The Legal Profession Conduct Commissioner’s office offers a confidential conciliation service.

This service is voluntary, impartial and flexible for both complainants and lawyers and involves an accredited and experienced conciliator working with both parties to help resolve a complaint.

The service is offered following receipt of a written complaint about a lawyer’s conduct or the fees charged and includes:

  • managing the process and deciding how conciliation will proceed and who will attend
  • speaking to both parties about the complaint, narrowing the issues in dispute, assisting the parties to work towards a resolution of their issues, and assisting the parties to record any agreement reached 
  • determining if any parts of a complaint require investigation into a lawyer’s conduct.